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Connect your customers wherever you are with Genesys Cloud Contact Centre.

Genesus Cloud Contact Center

Making customer experience a competitive advantage is what
great brands do – and some of the best connect customer moments with Genesys.

To keep up with emerging communication channels and the
consumers who adopt them, many call centers scrambled to add new functionality. This resulted in a multichannel approach, with separate point solutions cobbled together. And it created complicated systems that are hard to use and expensive to manage. Genesys contact center software makes omnichannel easy.

Artificial intelligence (AI)

Inbound and outbound

Workforce Management

Co-browse and screen share

Social Support

Integration and apps

Chat, Email, Messages & Voice services

Interactive Voice Response (IVR)

Our team is happy to connect with you and take you on a product demo.‍ See how our products work together to streamline your helpdesk process and significantly improve your customer experience.

Why SkyluxInc?

19 years of experience with Multichannel Contact Center Products from Genesys (installation, customization, CRM integration, etc.)

Celebrating over 15 years of partnership with Genesys Inc.

Engineers with an average experience of 10+ years in handling Genesys products and services.

Experience in implementing and maintaining Multi-Site/Multi-Continental Contact Center Systems .

Intelligent Assistant/Chatbot Development using artificial intelligence technologies and services.

Complex Customization and Integration experience in voice recognition, CRM, Skype for Business, Main Frame, and more.

Proven contract SLA records of 99.98 system uptime maintenance for a Mission-Critical Service Center.

Cost-effective onshore and offshore service & support model for customers.

Experience in government, technology, insurance, and financial verticals as well as large BPO/call centers.

Remote Infrastructure Management experience.

Custom software and web applications development experience.

24/7 support and “follow the sun” delivery for satisfied customers around the globe.

SkyluxInc Features & Benefits

Market has many brands with hundreds of solution provider but SkyluxInc is a leading cloud contact center solution provider globally with unique innovations and deliver personalized customer experience.

Personalization

SkyluxInc Contact center software that powers personalized experiences

Customer Engages

SkyluxInc’s intuitive onboarding process allows your team to continue supporting your customers without requiring excessive hand-holding

24/7 Tech Support

We makes it easy for your team to provide 24/7 tech support with no distractions

Safe & Secure

We assure that your contact details, data base will be secure

End to End Solution

Delivering end to end solutions for your modern customer help desk

Scalability

Scale instantly with unique cloud architecture. Get ready for seasonal demands and peaks and pay as you go.

SkyluxInc is Taking Your Customer Engagement to the Next Level

Genesys Cloud Contact Center solution is made to make the process easy and efficient, increase productivity & enhance the customer experience.

Why Businesses are moving to Cloud based Call Center?

Deliver personalized customer engagement on the channel of your customers’ choice and give your team the tools to make every moment count.

<> Better customer experience

<> Increase productivity

<> Cost effective / Flat rate billing

<> Reliable, scalable and flexibility

<> Intelligent call routing

<> Responsive customer service

<> Quality of voice services

<> Faster and safer way

<> Up to date compliance

<> Outsource maintenance & upgrades

<> Easier & Better Remote Workforce Communication

Skylux engineers and Consultants
are geographically spread over various regions, including the United States and India, to offer the best of reach, “follow the sun” support, and a cost-effective solution for our customers.