Cloud Based Solutions
One platform to power more connected, meaningful experiences.
Skylux offers a new way to deploy your contact center platform. With GenesysCloud, you can deploy a complete, full-feature contact center without a penny spent on hardware in your data center. Instead, it’s all accessed from the cloud. This has the dual effect of streamlining the administration process on the IT end, and empowering the contact center management team to take greater control of their own operations.
Take your contact center into the cloud, Rely on leading contact center technology with the flexibility of the cloud. GenesysCloud is the next generation cloud platform that provides the fastest time to deployment and a cost effective, scalable, multichannel contact center and unified communications solution.
Contact Skylux to learn more or deploy GenesysCloud in your environment. Our trained engineers can help you navigate the challenges of designing your solutions.
One platform to power more connected, meaningful experiences.
Skylux offers a new way to deploy your contact center platform. With GenesysCloud, you can deploy a complete, full-feature contact center without a penny spent on hardware in your data center. Instead, it’s all accessed from the cloud. This has the dual effect of streamlining the administration process on the IT end, and empowering the contact center management team to take greater control of their own operations.
Take your contact center into the cloud, Rely on leading contact center technology with the flexibility of the cloud. GenesysCloud is the next generation cloud platform that provides the fastest time to deployment and a cost effective, scalable, multichannel contact center and unified communications solution.
Contact Skylux to learn more or deploy GenesysCloud in your environment. Our trained engineers can help you navigate the challenges of designing your solutions.
Genesys’ PureEngage Cloud leverages the world-class SIP-based contact center and Genesys Voice Platform (GVP)/Media Services products at the service’s core and is offered on a subscription basis.
Usage-based aspects of the service can be provisioned to meet the needs of customers, whether they have a large number of users, have need of on-premises integration with the service, or require enhanced routing and reporting.
Rounding out the portfolio is a set of optional features to help customers optimize their contact centers, including call recording and Workforce Management.
Built on Genesys’ market-leading universal queuing and routing features, the Genesys suite supports blended seats, including blending inbound with outbound, voice with eServices, or a number of other combinations.
Create your ideal customer journey with PureEngage.
Create your ideal customer journey with PureEngage.
Genesys’ PureEngage Cloud leverages the world-class SIP-based contact center and Genesys Voice Platform (GVP)/Media Services products at the service’s core and is offered on a subscription basis.
Usage-based aspects of the service can be provisioned to meet the needs of customers, whether they have a large number of users, have need of on-premises integration with the service, or require enhanced routing and reporting.
Rounding out the portfolio is a set of optional features to help customers optimize their contact centers, including call recording and Workforce Management.
Built on Genesys’ market-leading universal queuing and routing features, the Genesys suite supports blended seats, including blending inbound with outbound, voice with eServices, or a number of other combinations.
Amazon Connect is an easy to use omni-channel cloud contact center that helps companies provide superior customer service at a lower cost.
This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools. Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs. You can set up a contact center in minutes that can scale to support millions of customers.
Make changes in minutes not months
Amazon Connect is so simple to set-up and use, you can increase your speed of innovation. With only a few clicks, you can set up an omnichannel contact center and agents can begin talking and messaging with customers. Save up to 80% over traditional contact center solutions: Amazon Connect costs less than legacy contact center systems. With Amazon Connect you pay only for the time you spend interacting with customers, plus any associated telephony and messaging charges.
Easily scale to meet unpredictable demand
With Amazon Connect you can scale your contact center up or down to any size, onboarding tens of thousands of agents in response to normal business cycles or unplanned events.
Flexibility and agility
Amazon Connect is an open platform that easily integrates with any system that your contact center relies on, such as customer relationship management (CRM), workforce optimization (WFO), or workforce management (WFM) systems.
Omnichannel customer service
Amazon Connect provides a seamless omnichannel experience through a single unified contact center for voice and chat. Contact center agents and managers don’t have to learn multiple tools, because Amazon Connect has the same contact routing, queuing, analytics, and management tools in a single UI across voice, web chat, and mobile chat.
Amazon Connect is an easy to use omni-channel cloud contact center that helps companies provide superior customer service at a lower cost.
This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools. Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs. You can set up a contact center in minutes that can scale to support millions of customers.
Make changes in minutes not months
Amazon Connect is so simple to set-up and use, you can increase your speed of innovation. With only a few clicks, you can set up an omnichannel contact center and agents can begin talking and messaging with customers. Save up to 80% over traditional contact center solutions: Amazon Connect costs less than legacy contact center systems. With Amazon Connect you pay only for the time you spend interacting with customers, plus any associated telephony and messaging charges.
Easily scale to meet unpredictable demand
With Amazon Connect you can scale your contact center up or down to any size, onboarding tens of thousands of agents in response to normal business cycles or unplanned events.
Flexibility and agility
Amazon Connect is an open platform that easily integrates with any system that your contact center relies on, such as customer relationship management (CRM), workforce optimization (WFO), or workforce management (WFM) systems.
Omnichannel customer service
Amazon Connect provides a seamless omnichannel experience through a single unified contact center for voice and chat. Contact center agents and managers don’t have to learn multiple tools, because Amazon Connect has the same contact routing, queuing, analytics, and management tools in a single UI across voice, web chat, and mobile chat.
Sharpen is a cloud-native contact center platform that helps companies create perfect customer experiences. Our contact center software is ideal for mid-size to enterprise businesses. Designed for agent productivity and efficiency, it’s the perfect solution for both customer support to outbound sales teams.
We help you to navigate the challenges of designing your solutions.
Help your customers faster
When your customers reach out to you, they want quick help, then they want to get on with their day. So, create custom inbound routes that let them communicate more effectively and efficiently without channel barriers. Using initial workflow routing to conditional automations, you can make it easy for your customers to interact.
Give customers what they expect
Start making your experiences consistent, and personalized, across the board. An omnichannel IVR replacement, like Sharpen Logic, can route customers to the right agent or Action Bot, based on contextual conditions, from every channel. That makes it easier for your customers to connect with you.
Workforce management made for your contact center
Improve your customer and agent experience with better forecasting, scheduling and adherence management. Sharpen Community Workforce Management optimizes your workforce resources.
Use data to develop your agents
Coach your agents to deliver a better customer experience using data. Bring in data from every channel to create intelligent, real-time customer insights. Then, track agent performance, optimize processes and make decisions for your customer operations.
Simplify your agent interface
Give your agents one place to look for all of their interactions, no matter what channel they’re interacting on. Then, keep them on the same screen to get customer history and information from your CRM.
Add flexibility to your agents’ worklife
Give your agents the freedom and flexibility to work where they are. Because Sharpen’s cloud-based, as long as your agents have an internet connection, they can take a call, chat, text, or any other interaction from wherever they need to, whenever they need to.
The contact center solution helps call centers deliver the fundamentals needed to power seamless customer experiences, deliver superior customer support, and streamline your communication channels.
CxEngage delivers the security and flexibility to empower your employees to work from anywhere across the globe. Exceed your customer experience goals on every channel with the industry’s only end-to-end cloud contact center solution
This solution was built with the challenges, that the contact centers face everday.
Global Voice Deployments
Supports true global voice deployments offering security and compliance of traffic routing in region.
One Platform, Everywhere
Solution parity across all deployments, regardless of location and with no regional limitations
Maximum Flexibility
Flexible, pay-for-use pricing, WebRTC delivery and micro-services approach to feature deployment.
Upgrade
Our services and integration packages allow you to upgrade your content center based on your priorities and requirements. • Tiered services plans. • Customization. • Technical Account Management. • Expert services consulting hours.
Effortless Scalability
Scale up to thousands of agents in hours, not days. Scale down resources as business needs change. Scale-out to different departments as required.