About Us
Skylux is the result of experienced professionals joining hands to offer client-tailored services in a variety of areas ranging from communication-based business process automation to software solutions.
We strive to utilize a disciplined process, become involved in our communities, and apply our thorough understanding of the dynamic digital and telecommunications industry to deliver an effective, client-tailored solution.
19 years of experience with Multichannel Contact Center Products from Genesys (installation, customization, CRM integration, etc.)
Celebrating over 15 years of partnership with Genesys Inc.
Engineers with an average experience of 10+ years in handling Genesys products and services.
Experience in implementing and maintaining Multi-Site/Multi-Continental Contact Center Systems .
Intelligent Assistant/Chatbot Development using artificial intelligence technologies and services.
Complex Customization and Integration experience in voice recognition, CRM, Skype for Business, Main Frame, and more.
Proven contract SLA records of 99.98 system uptime maintenance for a Mission-Critical Service Center.
Cost-effective onshore and offshore service & support model for customers.
Experience in government, technology, insurance, and financial verticals as well as large BPO/call centers.
Remote Infrastructure Management experience.
Custom software and web applications development experience.
24/7 support and “follow the sun” delivery for satisfied customers around the globe.
Skylux engineers and Consultants
are geographically spread over various regions, including the United States and India, to offer the best of reach, “follow the sun” support, and a cost-effective solution for our customers.
Skylux engineers and Consultants
are geographically spread over various regions, including the United States and India, to offer the best of reach, “follow the sun” support, and a cost-effective solution for our customers.
