Genesys Cloud Based Solutions
One platform to power more connected, meaningful experiences.
Skylux offers a new way to deploy your contact center platform. With GenesysCloud, you can deploy a complete, full-feature contact center without a penny spent on hardware in your data center. Instead, it’s all accessed from the cloud. This has the dual effect of streamlining the administration process on the IT end, and empowering the contact center management team to take greater control of their own operations.
Take your contact center into the cloud, Rely on leading contact center technology with the flexibility of the cloud. GenesysCloud is the next generation cloud platform that provides the fastest time to deployment and a cost effective, scalable, multichannel contact center and unified communications solution.
Contact Skylux to learn more or deploy GenesysCloud in your environment. Our trained engineers can help you navigate the challenges of designing your solutions.
One platform to power more connected, meaningful experiences.
Skylux offers a new way to deploy your contact center platform. With GenesysCloud, you can deploy a complete, full-feature contact center without a penny spent on hardware in your data center. Instead, it’s all accessed from the cloud. This has the dual effect of streamlining the administration process on the IT end, and empowering the contact center management team to take greater control of their own operations.
Take your contact center into the cloud, Rely on leading contact center technology with the flexibility of the cloud. GenesysCloud is the next generation cloud platform that provides the fastest time to deployment and a cost effective, scalable, multichannel contact center and unified communications solution.
Contact Skylux to learn more or deploy GenesysCloud in your environment. Our trained engineers can help you navigate the challenges of designing your solutions.
Create your ideal customer journey with PureEngage.
Genesys’ PureEngage Cloud leverages the world-class SIP-based contact center and Genesys Voice Platform (GVP)/Media Services products at the service’s core and is offered on a subscription basis.
Usage-based aspects of the service can be provisioned to meet the needs of customers, whether they have a large number of users, have need of on-premises integration with the service, or require enhanced routing and reporting.
Rounding out the portfolio is a set of optional features to help customers optimize their contact centers, including call recording and Workforce Management.
Built on Genesys’ market-leading universal queuing and routing features, the Genesys suite supports blended seats, including blending inbound with outbound, voice with eServices, or a number of other combinations.
The contact center solution helps call centers deliver the fundamentals needed to power seamless customer experiences, deliver superior customer support, and streamline your communication channels.
CxEngage delivers the security and flexibility to empower your employees to work from anywhere across the globe. Exceed your customer experience goals on every channel with the industry’s only end-to-end cloud contact center solution
This solution was built with the challenges, that the contact centers face everday.
Global Voice Deployments
Supports true global voice deployments offering security and compliance of traffic routing in region.
One Platform, Everywhere
Solution parity across all deployments, regardless of location and with no regional limitations
Maximum Flexibility
Flexible, pay-for-use pricing, WebRTC delivery and micro-services approach to feature deployment.
Upgrade
Our services and integration packages allow you to upgrade your content center based on your priorities and requirements. • Tiered services plans. • Customization. • Technical Account Management. • Expert services consulting hours.
Effortless Scalability
Scale up to thousands of agents in hours, not days. Scale down resources as business needs change. Scale-out to different departments as required.
Migrate traditional to Genesys Cloud Contact Center
Skylux is the only Genesys contact center solution provider in India who offer Cloud and Premises contact center software. Each solution is built with application for inbound and outbound call center
Award-winning contact center solutions globally with one stop solution for call center
Genesys Contact center software improved management and service. Skylux allows the software along with managing customer interactions based on contact attribute in India.
Why Skylux:
Organization’s of all types can quickly and easily deliver seamless omnichannel customer journeys and build lasting relationships
Skylux helps Indian small to middle level business to help improve customer experience, employee experience, level up technology, grow your business with next generation contact center technology.
