Migrate traditional to Genesys Cloud Contact Center

Skylux is the only Genesys contact center solution provider in USA who offer Cloud and Premises contact center software. Each solution is built with application for inbound and outbound call center

Genesys Contact center software improved management and service. Skylux allows the software along with managing customer interactions based on contact attribute in USA.

Why Skylux:

Organization’s of all types can quickly and easily deliver seamless omnichannel customer journeys and build lasting relationships

Build on a solid foundation for dynamic customization

Call center software from Genesys offers  Inbound and Outbound call routing, IVR, Email, Chat, Chatbot, Voice Bots, Social media, Messaging, Screen share, Recording,  CRM integration, Co-browsing, Survey, Quality management system, BYOC, self-service options, API developer tool, Security, Workforce management and Speech analytics. Genesys supports all the ways you want to connect with your customers.

Why Cloud Call Center?

A cloud call center is a web-accessible platform for handling customer calls and interactions. As customers continue to increase their use of email, chat, social and text to connect with businesses, the need to modernize the call center is imperative.

There are few powerful abilities offered by Genesys Unified communication Contact management software:

1. Virtualize contact center routing, reporting and computer telephony and interactive voice response (IVR) systems
2. Scalable cloud-native architecture
3. Interface with carrier’s networks for pre-routing and delegation of calls targeted to one or more contact centers
4. Segment customers and monitor resource activity and availability
5. Deliver each contact to the most appropriate resource anywhere in the organization
6. Profile each customer using contact-related data, such as dialed number and calling line ID