Managed Services
Application Management
Skylux provides you with well-designed, resilient, and cost-effective applications.
Application Management aims to support your organization’s business processes by identifying the appropriate requirements for your application software. This approach allows Skylux team members to better assist in design, deployment, maintenance, and improvement of your applications.
Your organization is well-equipped with the technical skills necessary to maintain operational applications in optimum condition.
Swiftly use the technical skills to speedily diagnose and resolve any technical issues that may occur.
Application Management
Skylux provides you with well-designed, resilient, and cost-effective applications.
Application Management aims to support your organization’s business processes by identifying the appropriate requirements for your application software. This approach allows Skylux team members to better assist in design, deployment, maintenance, and improvement of your applications.
Your organization is well-equipped with the technical skills necessary to maintain operational applications in optimum condition.
Swiftly use the technical skills to speedily diagnose and resolve any technical issues that may occur.
System Monitoring
Skylux provides a world-class system monitoring management for your company.
Skylux’s system monitoring feature allows us to maintain a range of devices, including storage devices, desktop computers, printers, and mobile devices – all with a notification system to inform technicians of issues that may arise.
Gathered data is then used to generate reports, giving you a comprehensive analysis of your system performance.
Features and Capabilities skylux in system monitoring
Monitoring
Remote monitoring, Network device monitoring, multiple server monitoring, Multi-device monitoring, automated alerts and notifications.
Reporting
Performance data reports, Customizable reporting, Data visualization and Risk analysis.
Security
Data backup and recovery and Antivirus and malware management and Administrative access control.
System Monitoring
Skylux provides a world-class system monitoring management for your company.
Skylux’s system monitoring feature allows us to maintain a range of devices, including storage devices, desktop computers, printers, and mobile devices – all with a notification system to inform technicians of issues that may arise.
Gathered data is then used to generate reports, giving you a comprehensive analysis of your system performance.
Features and Capabilities skylux in system monitoring
Monitoring
Remote monitoring, Network device monitoring, multiple server monitoring, Multi-device monitoring, automated alerts and notifications.
Reporting
Performance data reports, Customizable reporting, Data visualization and Risk analysis.
Security
Data backup and recovery and Antivirus and malware management and Administrative access control.
Technical Support
Skylux provides end-to-end technical support on the application and workflow.
Skylux takes ownership of reported customer issues and sees problems through to resolution.
System issues are thoroughly researched before diagnosis and troubleshooting to identify the most effective solutions.
Applying standard procedures for escalation of unresolved issues ensures the appropriate internal teams are notified.
Customers are always provided with prompt and accurate feedback.
A combination of internal and external resources guarantees the most accurate tech solutions to potential issues.
Technical Support
Skylux provides end-to-end technical support on the application and workflow.
Skylux takes ownership of reported customer issues and sees problems through to resolution.
System issues are thoroughly researched before diagnosis and troubleshooting to identify the most effective solutions.
Applying standard procedures for escalation of unresolved issues ensures the appropriate internal teams are notified.
Customers are always provided with prompt and accurate feedback.
A combination of internal and external resources guarantees the most accurate tech solutions to potential issues.
Incident Management
Skylux is responsible for end-to-end management for all major, IT incidents.
Skylux provides key stakeholder management by leveraging the technology to issue all communications.
We take initiative during all investigation activities, meetings and conference calls, providing support every step of the way.
We form collaborative action plans with clear roles and deadlines to ensure tasks are completed to standard.
Skylux administrates and provides up to date reports including contacts and information, after major incident reviews.
Skylux provides up-to-date reports on major incidents.
Incident Management
Skylux provides up-to-date reports on major incidents.
Skylux is responsible for end-to-end management for all major, IT incidents.
Skylux provides key stakeholder management by leveraging the technology to issue all communications.
We take initiative during all investigation activities, meetings and conference calls, providing support every step of the way.
We form collaborative action plans with clear roles and deadlines to ensure tasks are completed to standard.
Skylux administrates and provides up to date reports including contacts and information, after major incident reviews.
Problem Management
Skylux provides up to date reports on major incidents.
Skylux executes activities that allow our team to accurately diagnose the root cause of incidents and determine an appropriate solution.
Automated detection of infrastructure and application faults aids in revealing issues for problem management.
Technical support group analysis of incidents gives comprehensive views of potential issues.
Skylux offers quick responses to potential issues, from proper analysis and record keeping to deploying preset task checklists in case of infrastructure-level issues. Furthermore, our proactive approach includes developing processes that predict and prevent issues before they materialize, allowing us to provide exceptional service.
Problem Management
Skylux provides up to date reports on major incidents.
Skylux executes activities that allow our team to accurately diagnose the root cause of incidents and determine an appropriate solution.
Automated detection of infrastructure and application faults aids in revealing issues for problem management.
Technical support group analysis of incidents gives comprehensive views of potential issues.
Skylux offers quick responses to potential issues, from proper analysis and record keeping to deploying preset task checklists in case of infrastructure-level issues. Furthermore, our proactive approach includes developing processes that predict and prevent issues before they materialize, allowing us to provide exceptional service.